IRCTC's e-ticketing service has continued to go from strength to strength ever since it came into the market and now accounts for 70% of reserved tickets in 2018-19 on Indian Railways booked online. On an average, more than 7.78 lakh Tickets were sold daily through IRCTC's website during 2018-19. The site offers round the clock ticket booking services except for 35 minutes from 2345 hrs to 0020 hrs.
A total of 2841 lac tickets were booked in 2018-19 as compared to 2466 lacs in 2017-18. Total 4949 lac passengers were booked as compared to 4340 lac passengers booked in 2017-18. The ratio of Passenger to Ticket during the year was 1.74:1.
During the year 2018-19, a total of Rs. 32,069 crores were collected as Ticket Fare from the users under E-ticketing revenue, which is 12.62% more than the last year’s collection of Rs 28475 crores.