Internet Ticketing

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Internet Ticketing Internet Ticketing

IRCTC's e-ticketing service has continued to go from strength to strength ever since it came into the market and now accounts for 70% of reserved tickets in 2018-19 on Indian Railways booked online. On an average, more than 7.78 lakh Tickets were sold daily through IRCTC's website during 2018-19. The site offers round the clock ticket booking services except for 35 minutes from 2345 hrs to 0020 hrs.


No. of E-Tickets and Passengers Booked

A total of 2841 lac tickets were booked in 2018-19 as compared to 2466 lacs in 2017-18. Total 4949 lac passengers were booked as compared to 4340 lac passengers booked in 2017-18. The ratio of Passenger to Ticket during the year was 1.74:1.

E-ticketing Revenue Collection

During the year 2018-19, a total of Rs. 32,069 crores were collected as Ticket Fare from the users under E-ticketing revenue, which is 12.62% more than the last year’s collection of Rs 28475 crores.

New Initiatives Taken During 2018-19

  • New User Interface for e-Ticketing website was launched on 14-Jun-2018.
  • Waitlist ticket confirmation prediction facility to Users. (w.e.f. 15-Jun-2018)
  • E-ticket booking facility for Visually Impaired and Differently Abled users on Mobile App.
  • Facility of Book Now Pay Later (after 15 days) on website.
  • ‘TalkBack’ feature included to assist visually Impaired to book e-tickets. (w.e.f. 26-Oct-2018).
  • Zero Transaction Charge on Debit Card for e-ticket booking.
  • E-ticketing Service to Paramilitary Forces is being facilitated to all Central Paramilitary Forces to eliminate exchange of warrants between Railways and MHA.
    • National Security Guards (NSG) E-ticketing Service (Launched on 04-Jul-2018).
    • Central Reserve Police Force (CRPF) E-ticketing Service (Launched on 11-Jul-2018).
  • Push Notifications - User engagement and retention tool that leverages Web and App to push notifications as a communication channel utilising the IRCTC user base was introduced during the year.
  • ASK Disha (Chat Bot): An Innovative solution based on Artificial Intelligence & Machine Learning to provide quick response to IRCTC users was launched on 11-Oct-2018. It helps the website and mobile app visitors by answering their queries instantly without any time lag and to improve customer satisfaction and help business create competitive advantage, drive new business opportunities and foster innovation

  • Booking of Online Darshan Passes for Shirdi with Rail e-Ticket was started on IRCTC e-ticketing website w.e.f 23-Jan-2019.
  • Train Vacant Seat Chart Module has been provided to users to view complete information of vacant, booked and partially booked berths in a train reservation chart w.e.f. 27-Feb-2019.

Highlights of Internet Ticketing (2018-19)

  • Total number of tickets booked were 2841 Lakhs, 15.21% higher than last year.
  • Total Train Ticket Fare for online e-ticketing during the year was Rs.32069 crores, 12.62% higher than last year.
  • Mobile App (on Android) Downloads till 31st March, 2019 were 3.15 Crores downloads.
  • Mobile Bookings: The average Mobile App bookings during 2018-19 were 2.79 Lakh tickets per day as compared to 1.32 Lakh tickets in 2017-18.
  • About 20% of the total e-tickets were booked by through agents (Web Services Model) in 2018-19.
  • Optional Travel Insurance facility on Payment of premium started w.e.f. 01-Sep-2018. Prior to that insurance was free to Rail Passengers. During the year, 35 crore passengers availed travel insurance facility.